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SecQon Refund and Cancellation Policy

Effective date: 26 September 2026 · Version: 2026-09-v6

This policy explains how to stop paying us and when we give money back. It applies to every SecQon subscription and one-off purchase sold by Infiqon Private Limited (CIN U62090UW2026PTC251250), registered office Plot No. 20, Block H-1/A, Sector 63, Noida, Gautam Buddha Nagar 201301, Uttar Pradesh, India.

It sits alongside the Terms of Service — Section 7 (fees), Section 8 (free plans), Section 16 (suspension and termination) and Section 17 (changes). Where this policy is more generous than the Terms, this policy applies.

1. Who takes the money

Paid plans are sold and billed by Infiqon Private Limited directly. Infiqon is the merchant of record: it sets the price, is the seller named on your payment document, and processes any refund back to the payment method you used. Razorpay (Razorpay Software Private Limited) is the payment gateway.

Infiqon is registered for GST (GSTIN 09AAICI8037N1ZW). For a billing address in India, GST is added to the price and the document you receive is a GST tax invoice. For a billing address outside India, the supply is an export of services: no GST is charged, and the tax invoice says so.

SecQon never holds your card details. The checkout window is served by Razorpay and runs in Razorpay's own frame; your card number, expiry and CVV go to Razorpay and never reach SecQon or Infiqon. That matters here for one practical reason: a refund can only go back to the original payment method, because that is the only route the gateway offers. We cannot pay a refund to a different card, a different account, or in a different currency.

2. The free plan

The Free plan needs no card and costs nothing, so there is nothing to cancel and nothing to refund. It is not a trial that lapses into a paid plan: one verified asset stays free indefinitely, and if you stop using it, nothing is charged.

3. Cancelling a paid subscription

3.1 You may cancel at any time, for any reason, with no cancellation fee and no minimum term.

3.2 How. Sign in as an Owner and open Plan & billing, then Cancel subscription. We confirm on screen and by email, and tell you the date your plan runs to.

If the plan you bought was a one-off payment rather than a recurring subscription, there is nothing to cancel: it ends on the date shown on that same page and you are not charged again. You can also write to support@secqon.com from the email address of an Owner on the account, naming the organisation you want cancelled, and a person will do it for you.

3.3 When it takes effect. Cancellation stops the next renewal. Your plan keeps working until the end of the term you have already paid for — you do not lose access the moment you cancel, and we do not pro-rate a term you chose to buy.

3.4 What happens to your data. Nothing is deleted on cancellation. Your account reverts to the Free plan's limits at the end of the paid term, and Section 9.6 of the Terms governs export and deletion after that: you may export your Reports for 30 days after termination.

3.5 Cancelling is not deletion. If you also want your data erased, say so — see the Privacy Policy, Section 9.

4. When we refund

Subscription fees are paid in advance and, as Section 7.4 of the Terms says, are not refundable by default. These are the cases where we do refund, and they are not discretionary — if one of them applies, ask and we will pay.

4.1 We charged you wrongly. A duplicate charge, a charge on a cancelled subscription, a charge at the wrong amount, or a charge after you asked us to stop: refunded in full, including any tax charged on it.

4.2 You never got the service. If a paid subscription could not be used at all for the term you bought — because of a failure on our side, not a misconfiguration on yours — we refund that term in full.

4.3 You reject a material change. If we materially change the Terms, the Acceptable Use Policy or the Rules of Engagement and you do not accept the new version, you may stop using SecQon and receive a pro-rata refund of the prepaid, unused part of your term (Terms, Section 17.3). The same applies if we materially reduce the core functionality of your paid plan during a paid term (Terms, Section 4.5), or if you object to a new sub-processor on data protection grounds and we cannot offer a reasonable alternative (Data Processing Agreement, Section 7.3).

4.4 A first paid term you regret. Within 7 days of your first paid subscription charge on an account, you may ask for a refund of that charge and we will give it, without an argument about why. This applies once per organisation, to the first subscription term only. It does not apply to a one-off purchase, which Section 4A governs.

4A. One-off penetration-test report purchases

A one-off penetration-test report is not a subscription. It is a single credit, consumed by running one scan under the penetration-test tier described in Section 4B of the Rules of Engagement. Because the service is delivered by running the scan, the rules are different, and they are simple.

4A.1 Before you use it. An unused credit is refundable in full if you ask within 14 days of the purchase. After 14 days an unused credit is not refundable; it stays on your account and does not expire while the account is open.

4A.2 The moment you use it. The credit is consumed when you launch a scan carrying the penetration-test acknowledgement, and from that moment it is not refundable, whatever the scan then finds or does not find. In particular, we do not refund a consumed credit because:

  • you stopped the scan, removed the asset, or your verification lapsed while it ran;
  • your firewall, CDN or hosting provider blocked or throttled our traffic, or your provider suspended you for not giving the notice the Rules of Engagement require;
  • the scan reported few or no findings (Section 5.3 applies);
  • the credentials you supplied did not work, so authenticated testing did not run; or
  • you ran it against the wrong asset, or a staging asset when you meant production.

Each of these is within your control, and the Rules of Engagement tell you about all of them before you tick the box.

4A.3 If the failure is ours. If a scan that consumed a credit did not produce a report because of a failure on our side — the engine crashed, a component we run was unavailable, or we stopped the scan under Section 7.5 of the Rules of Engagement for a reason that was not your breach — we restore the credit so you can run the scan again. If we cannot run it again within 30 days, we refund the purchase in full instead. Restoring the credit is the remedy; a cash refund is the fallback, not the default.

4A.4 Closing your account forfeits any unused credit, so use or request a refund of an unused credit under 4A.1 before you close.

5. When we do not refund

5.1 A term you used and simply stopped wanting, outside the window in 4.4. Cancel and the renewal stops; the term you already bought runs to its end.

5.2 A period during which your account was suspended for breach of the Acceptable Use Policy — pointing SecQon at systems you had no authority to test being the clearest example. This is stated in Terms Section 7.4, and it is deliberate: the refusal to refund is part of what makes the authorisation promise mean something.

5.3 Findings you did not like. A scan that reports nothing wrong with your systems is a service delivered, not a service that failed. We will not refund a clean result, and we will not manufacture findings to avoid the question.

5.4 Overage or usage you actually consumed, where a plan is billed on it.

5.5 A one-off credit that has been consumed, except as Section 4A.3 provides.

6. How to ask for a refund

Email support@secqon.com with:

  • the payment reference or document number from your receipt or invoice;
  • the organisation name on the account;
  • one line on which case in Section 4 or 4A you think applies.

We acknowledge every request within 3 working days and tell you the outcome with a reason. An approved refund is issued by Infiqon Private Limited, through Razorpay, to the original payment method; how long it then takes to appear is your bank's, typically 5 to 10 working days.

If we say no, we will say why, in writing, and you may escalate to legal@secqon.com.

7. Tax on a refund

Where GST was charged on the original tax invoice, a refund includes the proportionate tax and Infiqon issues a credit note against that invoice, emailed to you and available from your plan page. If you claimed input tax credit, the credit note is the document your accountant needs — keep it with the invoice. For an export of services invoiced at zero rate, no tax was charged and none is returned.

A payment made before Infiqon's GST registration was receipted without GST; a refund of it is the amount you paid, with no tax to return and no credit note.

8. Chargebacks

If something has gone wrong, please write to us before raising a chargeback with your bank. A chargeback freezes the amount for weeks and, under Section 7.5 of the Terms, lets us suspend the Service until the balance is settled — so it is usually slower than asking us, and it interrupts your scanning. We have never refused to look at a genuine billing complaint.

9. Changes to this policy

This document carries a version identifier and a SHA-256 hash of its exact text, both published on the page you are reading. A change applies to charges made after its effective date; it never reaches back and withdraws a refund right you already had when you paid.

10. Contact

Infiqon Private Limited · Plot No. 20, Block H-1/A, Sector 63, Noida, Gautam Buddha Nagar 201301, Uttar Pradesh, India

Billing and refunds: support@secqon.com · Legal: legal@secqon.com